Privacy Policy

1 Information We Collect

At Thinkzara, we collect information that helps us provide you with exceptional financial modeling services. This includes personal information you directly provide when creating an account, such as your name, email address, company details, and professional background. We also gather technical information about how you use our platform, including your IP address, browser type, device information, and usage patterns.

When you engage with our financial modeling tools, we collect data about your modeling preferences, saved templates, and analytical approaches. This helps us personalize your experience and improve our services. We also maintain records of your interactions with our support team and any feedback you provide.

• Personal identification information (name, email, phone number)
• Professional information (company, job title, industry experience)
• Technical data (IP address, browser type, operating system)
• Usage data (features used, time spent, interaction patterns)
• Financial modeling preferences and saved work
• Communication records and support interactions

2 How We Use Your Information

Your information serves multiple purposes in helping us deliver world-class financial modeling education and tools. We use personal data to create and maintain your account, process payments, and provide customer support. Your usage data helps us understand which features are most valuable and guides our platform development.

We analyze aggregated usage patterns to enhance our educational content and identify areas where users might need additional support. This helps us create more effective learning resources and improve our platform's functionality. We also use your information to send important updates about your account and notify you of new features that might benefit your work.

3 Data Sharing and Third Parties

We work with carefully selected third-party services to enhance your experience on our platform. These include payment processors, email service providers, and analytics tools that help us understand how our platform is used. Each third party we work with has been vetted for their security practices and commitment to data protection.

We share information only when necessary to provide our services or when required by law. For example, we share payment information with our payment processor to handle your subscription, and we use email services to send you important account updates. We never share your personal financial modeling work or proprietary analysis with third parties without your explicit consent.

• Payment processors for handling subscriptions and transactions
• Email service providers for account communications
• Analytics services for understanding platform usage (anonymized data only)
• Cloud storage providers for secure data backup and access
• Customer support tools for providing assistance

4 Your Rights and Choices

You have significant control over your personal information and how we use it. Under Australian privacy laws and international standards, you have the right to access, correct, and delete your personal data. You can also restrict how we process your information and object to certain uses of your data.

To exercise any of these rights, simply contact our privacy team using the information provided below. We'll respond to your request within 30 days and verify your identity before making any changes to your account or data.

5 Data Security and Protection

Security is at the heart of everything we do at Thinkzara. We use industry-standard encryption to protect your data both in transit and at rest. Our servers are housed in secure facilities with multiple layers of physical and digital protection. We regularly conduct security audits and penetration testing to identify and address potential vulnerabilities.

All Thinkzara team members undergo security training and sign confidentiality agreements. We implement role-based access controls, ensuring that only authorized personnel can access your information, and only when necessary for providing support or maintaining our services. We also maintain comprehensive logs of all data access and modifications.

6 Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and meet our legal obligations. Active account data is maintained while your subscription is current and for a reasonable period after cancellation to allow for account reactivation. We typically retain account information for three years after account closure.

Your financial models and work products are retained according to your preferences and our terms of service. You can delete individual models at any time, and we'll permanently remove them from our systems within 30 days. When you close your account, we'll delete your personal information according to our retention schedule, though we may retain some data for legal or security purposes.

• Active account data: Duration of subscription plus 90 days
• Closed account data: Three years from closure date
• Financial models: Retained until deletion requested or account closure
• Support communications: Five years for quality assurance
• Payment records: Seven years for tax and audit purposes

7 International Data Transfers

As a global platform serving financial professionals worldwide, we may transfer your personal information to countries outside Australia. We ensure that all international transfers comply with Australian privacy laws and include appropriate safeguards to protect your information.

We use standard contractual clauses approved by relevant authorities and work only with service providers who demonstrate adequate levels of data protection. If you're accessing our services from outside Australia, your information may be processed in Australia and other countries where we or our service providers operate.

8 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform and understand how you interact with our services. Essential cookies are necessary for the platform to function properly, including maintaining your login session and remembering your preferences.

Analytics cookies help us understand which features are most valuable and identify areas for improvement. You can control cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our platform.

• Essential cookies for platform functionality and security
• Performance cookies to analyze platform usage and improve services
• Preference cookies to remember your settings and customizations
• Session cookies to maintain your login state

9 Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your account email and provide at least 30 days' notice before the changes take effect.

Minor updates that don't materially affect your rights may be made without notice, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.